12 Senses Coffee ("we", "us") respects your privacy. This policy explains what personal data we collect when you use our website and order online, why we collect it, and the choices you have. We process personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its implementing regulations.
1. Data we collect
- Account details: your name, email address, phone number and password (stored encrypted).
- Order details: the items you order, the branch, pickup time or delivery address, delivery instructions, order notes and order history.
- Payment details: card payments are processed by our payment provider. We do not store your full card number on our servers.
- Messages and applications: information you send through our contact form or franchise application form.
- Loyalty: points earned and used on your account.
- Technical data: cookies needed to run the website (for example to keep you signed in, remember your cart and your language), and basic server logs such as IP address and browser type.
2. How we use your data
- To prepare, deliver and provide updates on your orders.
- To manage your account, saved addresses, favourites and loyalty points.
- To reply to your questions, feedback and franchise inquiries.
- To keep the website secure, prevent fraud and meet our legal and tax obligations.
- To improve our menu, service and website.
We only send you marketing messages if you have agreed to receive them, and you can opt out at any time.
3. Sharing your data
We do not sell your personal data. We share it only where needed to serve you:
- With the branch preparing your order and the staff delivering it.
- With service providers who work on our behalf, such as our payment processor, hosting provider and messaging services used to notify our branches about new orders.
- With government authorities when required by law.
4. Cookies
We use essential cookies that are required for the website to work (session, cart, security and language preference). You can clear or block cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work without them.
5. How long we keep data
We keep order and account data for as long as your account is active and as required by Saudi law (for example, tax and accounting records). Messages and franchise applications are kept for as long as needed to handle them.
6. Your rights
Under the PDPL you have the right to be informed about how your data is processed, to access and obtain a copy of your data, to request correction of inaccurate data, and to request deletion of data we no longer need. You can update most details from your account page, delete your account from your profile settings, or contact us using the details below.
7. Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS) and encrypted passwords. No method of transmission over the internet is completely secure, but we work hard to protect your information.
8. Children
Our online ordering service is not directed at children under 18. Please ask a parent or guardian to place an order on your behalf.
9. Changes to this policy
We may update this policy from time to time. The date of the latest update is shown on this page.
10. Contact us
For any privacy question or to exercise your rights, contact us:
Email: hello@12senses.coffee
Phone: (206) 555-0100